Data Analyst Expert

4 days ago


Makati City, National Capital Region, Philippines SuperStaff Full time
Job Description

We are seeking a skilled Data Analyst to join our team at SuperStaff. As a Data Analyst, you will be responsible for managing Vendor databases, ensuring data accuracy, and tracking technical support tickets.

Key Responsibilities
  1. Database Management: Manage Vendor databases, update contact information, interaction history, and other important records.
  2. Data Quality: Ensure Vendor data remains accurate and up-to-date.
  3. Ticket Tracking: Track technical support tickets (JIRA tickets, Employee onboarding/offboarding/mutation tickets, etc.) and ensure that support tickets are prioritized and completed on target time.
  4. Service Quality Monitoring:
    1. Monitor the number of agent interactions with customers to ensure good service level performance.
    2. Provide feedback to management related to improvements that can be made.
  5. Document Management: Manage documents related to customer complaints, customer information, or customer-specific requests. Ensure that all documents relating to customer service are properly preserved.
  6. Reporting and Analysis:
    1. Help in the preparation of customer care performance reports, including response times and customer satisfaction levels.
    2. Contribute to data analysis to identify trends and areas of improvement.

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