Contact Center Manager

About One Contact CenterAt One Contact Center, we strive to provide an exceptional customer experience through our dedicated team of professionals. As a Technical Support Representative, you will play a vital role in delivering top-notch service and support to our clients.

About the RoleThe successful candidate will possess a strong background in Workforce Management, with expertise in scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multi-channel contact center environment.Main Responsibilities:Lead a geographically dispersed team of analysts responsible for planning,...

About the RoleThe Customer Experience Leader is responsible for leading a team of customer service representatives in a fast-paced contact center environment. The ideal candidate will have experience in customer service, leadership, and coaching, with a proven track record of driving results and improving customer satisfaction.As a Customer Experience Leader...

At GDV Stackph, we believe that every client deserves exceptional customer service. That's why we're looking for talented Contact Center Specialists to join our team.This role involves working in a virtual process, where you will be interacting with clients via phone, email, or chat. You will be responsible for resolving customer complaints, answering...

Job OverviewWe are looking for a highly skilled Multi-Lingual Contact Center Agent to join our dynamic team at Sequential Tech.Provide high-quality support to clients across multiple languages, leveraging your expertise in Cantonese, Mandarin, or Vietnamese.Work collaboratively with team members to develop and implement process improvements, driving business...

What Do We Offer?An open, friendly and professional work environment.A professionally and personally rewarding career.Opportunities to grow and be promoted within the company.Performance incentives and employee perks and benefits.Competitive SalaryWork-life Balance Processes and ProgramsQualificationProficient in Structured Query Language (SQL)Phone and...

About the RoleThe Call Center Operations Management expert will be responsible for overseeing the day-to-day operations of our contact center, ensuring that performance, culture, and overarching controls and processes are aligned with corporate objectives.This role works closely with corporate leadership and requires a high degree of initiative, sound...

About the RoleThe Call Center Sales Manager is responsible for leading a team of customer service representatives in a fast-paced contact center environment. The ideal candidate will have experience in sales, customer service, and leadership, with a proven track record of driving results and improving customer satisfaction.As a Call Center Sales Manager at...

The Customer Service Supervisor I position is a key role in our organization, responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The ideal candidate will have exceptional leadership skills, be highly organized, and possess a strong work ethic.Job Responsibilities:Leadership: Lead a team...

Key RequirementsTo be successful in this role, you must have:A minimum of 5 years of Workforce Management experience in a Contact Center environment.At least 3 years of managing group/s of Workforce Analysts and/or Leaders providing end-to-end services to multiple campaigns, or combined agent headcount of more than 6,000.Solid experience in supporting...

Join our team of dedicated professionals at Global Integrated Contact Facilities Inc. and make a real difference in people's lives. We are currently seeking Healthcare Professionals to join our team, providing exceptional customer service and working collaboratively with our healthcare team to deliver high-quality services.What We're Looking ForWe are...

Required Skills and QualificationsProficient in Structured Query Language (SQL)Phone and Email SupportCan diagnose and troubleshoot issues related to the ecommerce platforms, including functionality, payment gateways, and integrationsGood communication skillsComfortable consulting directly with clients as neededEffectively collaborate cross-functionally in...

Job DescriptionAs a Technical Support Representative, you will be responsible for providing technical assistance and troubleshooting to clients via phone, email, or other communication channels. You will need to have excellent communication skills, be able to explain complex technical concepts to non-technical stakeholders, and possess strong problem-solving...

Salary and BenefitsWe offer a competitive salary that reflects your value to the company.In addition to your base pay, you may also be eligible for performance incentives and bonuses.

Join GICF Fam in Sales and Client PartnershipJob description:-Acquisition of BPO clients and growth of client partnerships to meet and exceed revenue targets for domestic and international regions through delivery of potential partnerships-Continuously hunt for new client partnerships and ramp existing ones-Own, build and manage partner opportunity pipeline...

Maintain accurate forecasts, capacity plans, and schedule plans.Ensure that forecasts, capacity plans, and schedules are generated in a timely and precise fashion.Offer strategic recommendations to improve productivity while balancing service levels.Provide consultation to Operations/Account Management on staffing and volumes utilizing staffing models for...

The Center Management Support role is essential to ensuring the smooth operation of the Monitoring Center. As a Center Management Support professional, your responsibilities will include managing workforce operations to optimize efficiency and productivity, while maintaining accurate records and reporting on key performance indicators.About Stealth...

LOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.The Call Center Sales Manager...

LOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.As a high growth organization...

LOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Our team is looking for a...