Operations Manager

4 days ago


Pasig, National Capital Region, Philippines MCI Full time
About the Role

The Customer Experience Leader is responsible for leading a team of customer service representatives in a fast-paced contact center environment. The ideal candidate will have experience in customer service, leadership, and coaching, with a proven track record of driving results and improving customer satisfaction.

As a Customer Experience Leader at MCI, you will be responsible for coaching and developing your team members to achieve exceptional customer service and sales performance. You will also work closely with other departments to ensure seamless integration and collaboration across teams.

In this role, you will have the opportunity to develop your skills in areas such as customer relationship management, sales strategy, and team leadership. You will also be supported by our comprehensive training programs and mentoring from experienced leaders.

We are looking for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you are a strong communicator and team player who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity

Key Responsibilities
  • Lead a team of customer service representatives to achieve exceptional customer service and sales performance.
  • Counsel and develop team members to improve their skills and knowledge.
  • Work closely with other departments to ensure seamless integration and collaboration across teams.
  • Analyze customer feedback to inform business decisions.
  • Develop and implement customer experience strategies to drive customer satisfaction and loyalty.

  • Operations Manager

    4 weeks ago


    Pasig, National Capital Region, Philippines RecruiterPH Full time

    Job DescriptionResponsibilities:Develop and implement the operational strategy for the retail account.Oversee and manage day-to-day operations.Prepare and manage the budget for the retail account.Identify areas for process improvement.Ensure compliance with all legal and regulatory requirements.Required Skills:Bachelors' Degree Holder.At least 3 years...

  • Operations Manager

    2 weeks ago


    Pasig, National Capital Region, Philippines RecruiterPH Full time

    Job DescriptionResponsibilities:Develop and implement the operational strategy for the retail account.Oversee and manage day-to-day operations.Prepare and manage the budget for the retail account.Identify areas for process improvement.Ensure compliance with all legal and regulatory requirements.Required Skills:Bachelors' Degree Holder.At least 3 years...

  • Operations Manager

    6 days ago


    Pasig, National Capital Region, Philippines Philippine Football Federation Inc. Full time

    **Job Summary:**We are seeking an experienced Operations Manager to lead our venue logistics team in providing a seamless supply chain solution.The ideal candidate will have a proven track record of managing logistics operations, building strong relationships with internal and external stakeholders, and developing efficient plans and processes.Manage...

  • Operations Manager

    3 weeks ago


    Pasig, National Capital Region, Philippines Chef's Hut Bakery Corp (PANADERO | P DONUTS) Full time

    We are seeking an experienced Operations Manager to lead and oversee daily operations across our bakeshop branches in Luzon. This role ensures smooth operations, superior product quality, and excellent customer service while driving profitability and operational excellence.Basic Functions:Plan: Develop strategic plans for operational growth, staff schedules,...

  • Operations Manager

    4 days ago


    Pasig, National Capital Region, Philippines Peoplehub Inc Full time

    Job ResponsibilitiesWe are seeking an exceptional candidate to lead our operations and marketing efforts. The ideal candidate will have experience in managing teams, coordinating with external partners, and driving business growth through strategic marketing initiatives.Key Responsibilities:Operations ManagementFulfillment of operational and advertising...

  • Operations Manager

    1 day ago


    Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc. Full time

    Job Title: Operations ManagerWe are seeking a highly skilled Operations Manager to join our team at Atticus Advisory Solutions Inc.The ideal candidate will have a strong background in bookkeeping and accounting, with experience in team leadership and process improvement.Key Responsibilities:Manage the day-to-day operations of the bookkeeping team, ensuring...


  • Pasig, National Capital Region, Philippines Power Integrations, Inc. Full time

    About the Job:We are looking for an experienced IT Operations Manager to join our team at Power Integrations, Inc. As a key member of our IT operations team, you will be responsible for managing and maintaining our IT infrastructure.Key Responsibilities:Manage and maintain IT infrastructure to ensure high availability and performanceDevelop and maintain...

  • Operational Manager

    5 days ago


    Pasig, National Capital Region, Philippines Avanteph Staffing and Consultancy Inc. Full time

    Company Overview:At Avanteph Staffing and Consultancy Inc., we are seeking a highly skilled Operational Manager to oversee the operations of multiple stores. This individual will be responsible for driving business growth, improving store performance, and ensuring exceptional customer service.

  • Operations Manager

    4 days ago


    Pasig, National Capital Region, Philippines Stealth Monitoring Full time

    About the JobThis Operations Manager role involves supporting and leading minor Monitoring Center changes. The position requires strong project management skills, including project planning, time management, and resource allocation.Key Skills and QualificationsProven experience in project management, with a focus on operations and logistics.Excellent...

  • Operations Manager

    2 weeks ago


    Pasig, National Capital Region, Philippines RecruiterPH Full time

    Skills: Proven experience as Manager/Sr Manager or similar position. Experience with recruiting and performance evaluation processes. Familiarity with financial and customer service principles. Good math skills with the ability to create and analyze reports, spreadsheets Proficient user of MS Office (MS Excel in particular). Leadership and...

  • Operations Manager

    4 weeks ago


    Pasig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full time

    Qualifications- Bachelors degree of any course- At least 2 years of experience as an Operations Manager- Experience in handling Team Leaders- Experience in handling Health/Life Insurance campaign is required- Must have blended account experience- Amenable to work in Pasig on a shifting schedule

  • Operations Manager

    5 days ago


    Pasig, National Capital Region, Philippines Transcom Worldwide Philippines, Inc. Full time

    Key RequirementsTo be successful in this role, you must have:A minimum of 5 years of Workforce Management experience in a Contact Center environment.At least 3 years of managing group/s of Workforce Analysts and/or Leaders providing end-to-end services to multiple campaigns, or combined agent headcount of more than 6,000.Solid experience in supporting...


  • Pasig, National Capital Region, Philippines Park Secure Management Corporation Full time

    We are looking for a highly organized individual with a degree in operations management or business administration to lead our operations team.RequirementsExcellent project management skillsKnowledge of operational principles and policiesTeam leadershipStrong analytical skills and attention to detail are also required for this role.


  • Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job DescriptionThe Logistics Operations Manager is responsible for overseeing the logistics operations in assigned areas, ensuring complete accuracy and efficiency. This includes coordinating distribution services, managing personnel, and planning shipments.This role takes the lead in providing excellent distribution services to customers, ensuring timely...


  • Pasig, National Capital Region, Philippines IQ-EQ Full time

    IQ-EQ is seeking an IT Operations Manager to oversee the design and implementation of monitoring solutions. The ideal candidate will have experience in managing large-scale monitoring environments.About the RoleOversight of the design and implementation of monitoring solutions.Leading a team of IT professionals to manage and maintain Zabbix...


  • Pasig, National Capital Region, Philippines ABS Global Innovations Inc Full time

    Job Title: Facilities Operations ManagerAbout the RoleWe are seeking a highly organized and skilled Facilities Operations Manager to oversee the maintenance, repairs, and improvements of our facility. The successful candidate will be responsible for managing relationships with building facilities, vendors, contractors, and service providers to ensure timely...


  • Pasig, National Capital Region, Philippines Nutral Herbal Corporation Full time

    Job Overview:The Logistics Manager at Nutral Herbal Corporation will oversee the entire logistics and fulfillment operation, driving operational excellence across the supply chain. This involves managing activities from manufacturer to warehouse, warehouse to fulfillment center, last-mile management, and seamless delivery.The ideal candidate will be...


  • Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

    Job Description:About the RoleWe are seeking a highly skilled Area Manager to lead our restaurant operations in the area. The successful candidate will be responsible for driving business growth, improving customer satisfaction, and ensuring operational efficiency across multiple locations.Key ResponsibilitiesDevelop and implement strategies to achieve...


  • Pasig, National Capital Region, Philippines SMC Repairs & Maintenance Full time

    Job DescriptionWe are seeking a highly skilled Administrative Assistant to join our team at SMC Repairs and Maintenance Inc.About the CompanySMC Repairs and Maintenance Inc. is a subsidiary of San Miguel Corporation focused on Operations, Maintenance, and Management (OMM). Our primary objective is to engage in and manage repair, maintenance, warehouse...


  • Pasig, National Capital Region, Philippines Viventis Search Asia Full time

    We are seeking a highly skilled ACCOUNTING OPERATIONS MANAGER to join our team at Viventis Search Asia.Responsibilities:Manage day-to-day accounting operationsEnsure timely and accurate financial reportingCollaborate with external auditors for audit engagementsRequirements:Minimum 5 years of experience in accounting operationsProven track record in financial...