Technical Customer Care Representative

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCareSupport Full time ₱315,000 - ₱420,000
Job Summary

We are seeking a skilled Care Support Expert to provide exceptional customer support via Intercom during night shifts.

The ideal candidate will have strong written English skills, excellent communication abilities, and prior experience in technical support.

">Key Responsibilities
  • Respond promptly and professionally to customer inquiries through Intercom.
  • Diagnose and troubleshoot technical issues related to our platform.
  • Guide customers through product features and functionalities to maximize their experience.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Maintain accurate records of customer interactions and feedback.
Qualifications
  • Proven experience in a technical support role, preferably within the software industry.
  • Exceptional written English skills; ability to communicate clearly and concisely.
  • Strong problem-solving abilities and a proactive approach to customer issues.
  • Familiarity with Intercom or similar customer support platforms is a plus.
  • Ability to work independently during night hours.
Requirements
  • A reliable personal computer and stable internet connection.
  • Willingness to work the night shift.
  • Eagerness to learn and adapt in a fast-paced environment.
What We Offer
  • A comprehensive one-month training program to ensure your success in the role.
  • The opportunity to work with a dynamic and supportive team.
  • A competitive compensation package.
  • Remote work flexibility.

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