Business Solutions Associate

3 days ago


Pasig, National Capital Region, Philippines Nezda Global Full time

We are seeking a Business Solutions Associate to join our team at Nezda Global.

About the Role:

This position involves delivering business solutions and support to clients across multiple channels.

The successful candidate will have a strong background in customer service and be able to handle complex customer issues with ease.

A minimum of 1 solid year of experience in airline accounts using GDS or reservations and ticketing tools is required.

Channel experience in Phone or Chat/Email is also preferred.

Key Responsibilities:
  1. Deliver business solutions to clients via phone, chat, and email
  2. Handle complex customer issues and resolve them efficiently
  3. Collaborate with internal teams to ensure seamless service delivery
  4. Meet or exceed performance metrics
Requirements:
  • College-level education (completed at least 2 years)
  • Strong English communication skills
  • Flexible schedule and ability to work onsite
  • Experience with GDS and reservations systems


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