Award-Winning Technical Support Specialist

3 days ago

Angeles City, Central Luzon, Philippines beBeeService Full time ₱2,500,000 - ₱5,000,000

We are seeking a highly organized and detail-oriented Service Writer to join our team. This role is responsible for preparing accurate and timely service quotes, maintaining clear communication with internal teams and customers, and supporting the service workflow from inquiry to completion.

Job Description:

The Service Writer will perform the following tasks:

  • Prepare detailed and accurate service and parts quotes using software or equivalent systems.
  • Review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements.
  • Coordinate with technicians to ensure accuracy and completeness of quotes.
  • Maintain a consistent and professional format and structure across all quote documentation.

In addition, the Service Writer will perform customer communication and coordination tasks, including:

  • Serving as the main point of contact for service inquiries and quote updates.
  • Communicating clearly with customers regarding quote timelines, revisions, and service expectations.
  • Following up on outstanding quotes and assisting in converting quotes to active work orders.
  • Ensuring all customer interactions are recorded and updated in the CRM or quoting system.

The Service Writer will also perform workflow and administrative support tasks, such as:

  • Assisting in opening and managing work orders from quote approval through job completion.
  • Tracking quote status and maintaining accurate records of all quoting activity.
  • Collaborating with parts and service departments to ensure inventory availability and service readiness.
  • Supporting service advisors and management with data entry, report generation, and quote analytics.

This role requires a proactive problem solver with strong administrative and technical aptitude, who thrives in a fast-paced environment and takes pride in delivering excellent service. Experience in the trucking or engineering industries is preferred but not required.

Requirements:
  • A bachelor's degree in a related field is preferred.
  • 2+ years of administrative, estimating, or quoting experience in a service or technical environment.
  • Proficiency with quoting software; experience with QuoteWriter is a strong plus.
  • Experience using CRM systems or workflow management tools is a plus.
  • Proficient in Microsoft Office Suite (especially Excel and Outlook).
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively in a fast-paced, deadline-driven setting.
Benefits:

This position offers the opportunity to work in a dynamic and growth-oriented organization, with a competitive compensation package and opportunities for professional development.

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