Technical IT Expert for Microsoft Services

3 days ago

Ayala Alabang, National Capital Region, Philippines beBeeInfrastructureSupport Full time ₱4,500,000 - ₱8,000,000
IT Infrastructure Support Specialist

We are seeking an experienced IT Operations Specialist to join our organization and provide technical assistance and support to end users. The primary focus of this role will be managing tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth operations.

The ideal candidate should possess strong technical knowledge, excellent troubleshooting skills, and the ability to communicate effectively with end users and vendors.

Responsibilities:
  • Manage tasks within the Microsoft 365 Admin Center and Azure AD, including user account creation, modification, and deletion, group management, security configurations, and access controls.
  • Provide technical support and troubleshooting for end users' hardware and software issues.
  • Respond promptly to user inquiries, diagnose, and resolve technical problems efficiently, and escalate complex issues to appropriate teams if necessary.
  • Assist users with requests related to software installations, updates, and configuration settings.
  • Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.
  • Perform regular system maintenance, including monitoring and optimization of system performance, security patches, and software updates.
  • Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles for self-help resources.
  • Handle ad hoc tasks, projects, and assignments as assigned by IT management.
  • Liaise with external vendors and service providers to coordinate support and troubleshoot issues.

Bachelor's degree in Computer Science, Information Technology, or a related field is required.

Proven experience as an IT Support Specialist or similar role, with a focus on Microsoft 365 and Azure AD administration, is highly preferred.

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