IT Technical Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeTechnical Full time ₱4,000,000 - ₱6,800,000
Job Summary

We are seeking an accomplished IT professional to fill a key role in our technical support team. As a highly skilled and customer-oriented technical specialist, you will be responsible for delivering expert-level support to our end-users across various platforms.


Responsibilities
  • Provide tier 2/3 technical assistance via multiple channels including chat, email, phone, and remote tools.
  • Analyze and troubleshoot complex hardware, software, and network-related issues.
  • Configure and manage networking equipment, including Juniper switches and Palo Alto firewalls.
  • Administer user accounts and access in Active Directory, Microsoft Entra, Google Workspace, and other platforms.
  • Manage SaaS applications, including Zoom, Slack, and 1Password.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
  • Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems.
  • Monitor system performance and security, escalating critical issues when needed.
  • Collaborate with the IT team to improve internal processes and infrastructure.
  • Stay updated with emerging technologies and recommend improvements to enhance service delivery.

Qualifications
  • A minimum of 3+ years of experience in an IT Helpdesk or technical support role, with tier 2/3 capabilities.
  • Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls.
  • Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools.
  • Proficiency in Microsoft Intune administration and Microsoft Entra administration.
  • SaaS administration experience with Zoom, Slack, and 1Password.
  • Familiarity with IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
  • Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.
  • Proven ability to troubleshoot complex issues and manage systems independently.
  • Experience supporting both local and remote end-users across macOS and Windows platforms.

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