Senior Operations Manager
7 days ago
Job Title: Senior FLM
Location: Quezon City and Cebu, Philippines
Job Summary:
We are seeking a highly skilled Senior FLM to join our team at BEST CAREERS AND OPPORTUNITIES. As a Senior FLM, you will be responsible for ensuring process execution as per the client contract, conducting briefings and debriefings, and preparing performance data for the client.
Key Responsibilities:
- Ensure process execution as per the client contract
- Conduct briefings and debriefings to drive focus on key metrics and quality
- Prepare performance data for the client
- Interact with the client and prepare notes for updates and changes
- Review performance on key process metrics and conduct RCA to improve quality parameters
- Collaborate with internal stakeholders to manage and resolve issues
- Organize team-building activities to promote engagement
- Identify opportunities for automation and provide data to support the initiative
Requirements:
- Strong process execution skills
- Excellent communication and interpersonal skills
- Ability to analyze performance data and identify areas for improvement
- Experience in team management and leadership
- Strong problem-solving and analytical skills
What We Offer:
At BEST CAREERS AND OPPORTUNITIES, we offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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