Senior Operations Manager

7 days ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

Job Title: Senior FLM

Location: Quezon City and Cebu, Philippines

Job Summary:

We are seeking a highly skilled Senior FLM to join our team at BEST CAREERS AND OPPORTUNITIES. As a Senior FLM, you will be responsible for ensuring process execution as per the client contract, conducting briefings and debriefings, and preparing performance data for the client.

Key Responsibilities:

  • Ensure process execution as per the client contract
  • Conduct briefings and debriefings to drive focus on key metrics and quality
  • Prepare performance data for the client
  • Interact with the client and prepare notes for updates and changes
  • Review performance on key process metrics and conduct RCA to improve quality parameters
  • Collaborate with internal stakeholders to manage and resolve issues
  • Organize team-building activities to promote engagement
  • Identify opportunities for automation and provide data to support the initiative

Requirements:

  • Strong process execution skills
  • Excellent communication and interpersonal skills
  • Ability to analyze performance data and identify areas for improvement
  • Experience in team management and leadership
  • Strong problem-solving and analytical skills

What We Offer:

At BEST CAREERS AND OPPORTUNITIES, we offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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