Customer Advocacy Professional

3 days ago

Taguig, National Capital Region, Philippines beBeeEscalations Full time ₱800,000 - ₱1,200,000
Job Title

Retention and Escalations Specialist

We're looking for a skilled Retention and Escalations Specialist to join our dynamic team. The ideal candidate will have excellent communication skills, a passion for problem-solving, and a strong ability to empathize with customers.

Key Responsibilities:
  • Provide timely, accurate, and empathetic support to consumers with Critical, Serious, or Sensitive concerns
  • Take full ownership of escalated cases from various channels (calls, chats, social media, offline reports)
  • Accurately identify key issues and risks to determine the best course of action
  • Ensure that consumers feel heard, respected, and supported throughout their interaction
  • Manage cases end-to-end with attention to detail and completeness
  • Refer valid claims to 3rd Party Insurers with complete and accurate documentation
  • Collaborate across teams to resolve issues swiftly and thoroughly
Qualifications:
  • At least 2-3 years of experience in Escalations or Retention support
  • Strong verbal and written communication skills
What We Offer:

A dynamic work environment with opportunities for growth and development. A competitive salary and benefits package. A chance to make a real difference in the lives of our customers.

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