Customer Experience Specialist

Customer Service LeaderThis leadership role oversees the end-to-end customer service function, including managing contact center operations and driving continuous improvement.Key Responsibilities:Lead a team of customer service managers, team leads, and associates to optimize performance and achieve business objectives.Establish key performance indicators...

Customer Experience StrategistThe ideal candidate will drive the Customer Experience strategy, taking ownership of setting standards and ensuring their implementation across the organization. S/he will evaluate these standards regularly and make adjustments as needed.In support of the over-all Customer Experience strategy, s/he will act as a CX ambassador...

Customer Service Representative Job DescriptionThis role is responsible for providing exceptional customer service to clients via telephone or email, resolving issues and answering inquiries in accordance with company standards.Main Responsibilities:The entry-level Customer Service Representative will typically only receive and/or place basic and routine...

Are you passionate about creating seamless customer experiences? Do you thrive in dynamic environments where no two days are ever the same?About this roleWe are seeking a skilled Workforce Management Specialist to join our team. In this role, you will be responsible for monitoring and managing real-time agent adherence, service levels, and productivity...

Select how often (in days) to receive an alert:The CX Quality Lead sets the standards for Customer Experience, and takes the lead on discovering new ways to raise these standards by looking at the quality of interactions within the end-to-end customer journey. S/he ensures that these standards are implemented across AP DU and are evaluated regularly and...

OverviewCustomer Experience Ambassador (Butuan) role at Globe Telecom.Job DescriptionJob responsibilities include customer service, digital channels, sales experience, and inventory management.Job ResponsibilitiesAssists customers' journey in using digital channels via face-to-face digital user assistance or educationAttends to sales and service needs of...

OverviewJoin to apply for the Customer Experience Ambassador (Dasmarinas, Cavite) role at Globe Telecom.Job DescriptionCustomer Service, Digital, Sales Experience, and Inventory ManagementJob ResponsibilitiesAssists customers' journey in using digital channels via face to face digital user assistance or educationAttends to sales and service needs of...

OverviewCustomer Experience Ambassador (San Pablo, Laguna) at Globe TelecomAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionCustomer Service, Digital, Sales Experience, and Inventory...

Job SummaryWe're seeking a skilled professional to provide exceptional customer support and contribute to the success of our organization.About This RoleThis is an exciting opportunity to work in a fast-paced dynamic environment, collaborating with high-performing teams across the globe. As a Customer Experience Advocate, you will be responsible for...

OverviewCustomer Experience Ambassador (Tacloban) role at Globe TelecomAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionCustomer Service, Digital, Sales Experience, and Inventory...