Vice President Advocacy Controls

16 hours ago

Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time $90,000 - $120,000 per year
Job Description

If you're passionate about customer satisfaction and eager to make a difference, we want to hear from you Apply now to become a part of our team and lead the charge in transforming customer experiences across the APAC region.

As the Vice President Advocacy Controls & Execution within APAC Complaints Management, you will lead the resolution of customer complaints across the APAC region, ensuring compliance with company policies and regulatory requirements. You will work closely with internal partners to address issues, deliver insights, and promote improvements in customer satisfaction.

Job responsibilities
  • Direct the intake and documentation processes for customer complaints.
  • Develop and implement strategies to resolve complaints efficiently, ensuring adherence to company policies and regulatory standards.
  • Conduct thorough investigations to identify root causes and devise effective solutions for complaints.
  • Collaborate with internal teams to uphold customer satisfaction and ensure compliance with regulatory requirements.
  • Guarantee that complaint resolution processes are in strict accordance with company policies and regulatory mandates. Maintain up-to-date knowledge of regulatory changes and industry standards.
  • Engage with internal partners to address complaints and drive continuous improvements.
  • Foster a culture of collaboration and innovation within the organization.
  • Analyze complaint data to discern trends and provide actionable insights.
  • Prepare comprehensive reports for senior management, detailing key findings and strategic recommendations.
  • Lead and mentor a team of complaint resolution specialists, promoting a high-performance culture.
  • Encourage ongoing professional development and growth within the team.
Required qualifications, capabilities and skills:
  • Extensive experience in complaint resolution, customer service, or regulatory compliance in a leadership role.
  • In-depth understanding of regulatory requirements and financial industry standards.
  • Exceptional research, analytical, and problem-solving skills.
  • Outstanding communication and interpersonal abilities.
  • Demonstrated leadership experience in managing and developing high-performing teams.
Preferred qualifications, capabilities and skills:
  • Bachelor's degree preferred.
About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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