Virtual Support Specialist

13 hours ago

Bacoor, Calabarzon, Philippines beBeeVirtual Full time $49,385 - $62,371
Job Title: Virtual Support Specialist

We are seeking a highly organized and adaptable Virtual Support Specialist to support our operations.

  • Administrative Support:
    • Input client information into our CRM system.
    • Manage email communication, including drafting and sending follow-ups and scheduling discovery calls.
    • Assist in drafting scopes of work and other client documentation.
    • Implement and manage task and project management software (e.g., Asana), including importing templates and organizing tasks.
  • Client Communication:
    • Answer inbound calls via our online CRM system and respond to text messages integrated with our CRM.
    • Navigate client inquiries related to bookkeeping services and facilitate next steps.
    • Transfer leads to appropriate team members for further nurturing and follow-up.
    • Provide exceptional customer service, ensuring all client interactions are professional and courteous.
  • Social Media Management:
    • Use pre-designed templates to post content on social media platforms daily.
    • Respond to messages and comments on social media, ensuring timely and accurate engagement.
  • Project Implementation:
    • Complete online training courses for project management software (e.g., Asana) and implement processes based on the training.
    • Organize internal operations and create streamlined workflows for recurring tasks.
  • Requirements:
    • Fluent in English.
    • 5+ years proven experience in administrative roles, preferably in a virtual or remote capacity.
    • 1+ years experience in bookkeeping or accounting, or a strong interest in learning.
    • Familiarity with tools such as Asana, Keeper, and TaxDome (preferred but not required; training will be provided).
    • Strong organizational and multitasking skills with a high level of attention to detail.
    • Excellent communication and interpersonal skills.
    • Ability to manage and prioritize multiple tasks effectively.
    • Self-starter who can work independently with minimal supervision.
    • Knowledge of Microsoft Outlook and CRM systems.
    • Availability to work U.S. business hours (9 AM – 5 PM CST)

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