Customer Service Operations Specialist

2 days ago


Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000
Job Title: Customer Service Operations Specialist

This role is responsible for ensuring seamless customer experience in our operations.

  • Coordinate and ensure compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
  • Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
  • Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
  • Ensure that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
  • Ensure RTS and liquidation scheduling accuracy.
  • Coordinate with internal PICs to ensure timely payment reconciliations.
  • Proactively monitor orders to prevent fraud and order cancellations.
  • Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.
  • Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
  • Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.
Required Skills:
  • Educational Background & Certifications Requirement: College Degree
  • Experience in Warehouse operations, stakeholder management
  • Good communication skills
Benefits:

This role offers opportunities for growth and development within a dynamic team.

Job Requirements:

Mid-Senior level professionals with excellent communication and problem-solving skills are encouraged to apply.



  • Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Senior Customer Service ProfessionalJob Title: Senior Customer Service SpecialistWe are seeking a seasoned customer service professional to join our team, with the opportunity to grow into a leadership role. This position is ideal for an experienced customer service specialist who thrives in complex environments and is ready to take the next step in their...


  • Manila, National Capital Region, Philippines beBeeService Full time ₱600,000 - ₱1,200,000

    Job DescriptionUnder the direct supervision of a senior operations specialist, this role is responsible for tracking and providing support for planned service agreement renewals. The individual will participate in contract scheduling, revenue forecasting, and accounts receivable activities such as collection and new customer authorizations. They will also...


  • Manila, National Capital Region, Philippines HireHawk Full time

    Job Title: Senior Customer Service SpecialistLocation:Remote 100%Salary: USD (DOE) + performance bonuses.Working hours: 8am - 5pm PSTAbout the Role:We're seeking a seasonedSenior Customer Service Specialistto join our customer support team—with the opportunity to grow into aTeam Leadrole. This position is ideal for an experienced customer service...


  • Manila, National Capital Region, Philippines beBeeLeadership Full time ₱450,000 - ₱900,000

    Training RoleThe role of the Training Specialist is to design, deliver, and evaluate training programs for new and existing Customer Service team members. This position helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.Develop and...


  • Manila, National Capital Region, Philippines Traba Full time

    OverviewTraba's mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting...


  • Manila, National Capital Region, Philippines beBeeSoftwareSupport Full time ₱900,000 - ₱1,200,000

    We are seeking an experienced Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service via telephone, chat and/or email.">You will interact with customers to resolve software-related issues and provide education on our products and services.Maintain...


  • Manila, National Capital Region, Philippines beBeeService Full time

    Job Title:Sales and Service Operations SpecialistJob Description:We are seeking a highly skilled Sales and Service Operations Specialist to join our team. The successful candidate will provide comprehensive support across sales operations, service coordination, and marketing administration.Key Responsibilities:Respond to customer inquiries via the service...


  • Manila, National Capital Region, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000

    Customer Service SpecialistAs a Customer Service Specialist, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Customer Communication: Handle customer inquiries, complaints, and feedback via phone, email, or chat with a focus on first-call resolution.Problem-Solving: Analyze customer...


  • Manila, National Capital Region, Philippines beBeeCustomer Full time $90,000 - $120,000

    Unlock Your Potential as a Customer Support ManagerJob Description:The ideal candidate will oversee and enhance customer service operations, driving initiatives to improve employee performance, customer relationships, and team dynamics. This role is responsible for developing the support team's skills, ensuring the right resources are in place, and promoting...


  • Manila, National Capital Region, Philippines Danfoss Full time

    OverviewCustomer Service Specialist role at Danfoss. You'll be the key link between our customers and internal teams, ensuring smooth order processing, proactive communication, and high satisfaction.What You'll Be DoingManage customer orders from entry to delivery, ensuring accuracy and timely follow-up.Serve as the primary contact for inquiries on orders,...