Customer Service Specialist

2 weeks ago

Manila, National Capital Region, Philippines Danfoss Full time
Overview

Customer Service Specialist role at Danfoss. You'll be the key link between our customers and internal teams, ensuring smooth order processing, proactive communication, and high satisfaction.

What You'll Be Doing
  • Manage customer orders from entry to delivery, ensuring accuracy and timely follow-up.
  • Serve as the primary contact for inquiries on orders, pricing, logistics, and invoicing.
  • Collaborate with Sales, Tech Support, and Fulfillment to deliver tailored solutions.
  • Handle customer communications with professionalism and efficiency.
  • Support team goals and contribute to achieving KPIs and customer satisfaction.
  • Perform additional duties as assigned by leadership.
What We're Looking For
  • Degree/Diploma in Business or related field.
  • 1–2 years of customer service experience in a cross-functional environment.
  • Proficient in SAP (Sales & Distribution) and Salesforce.
  • Strong understanding of supply chain processes.
  • Excellent communication and relationship-building skills.
  • Self-motivated, organized, and culturally adaptable.
What You'll Get from Us
  • We promote from within and support your learning with mentoring, training, and access to global opportunities.
  • You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
  • We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
  • You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about—we think they're pretty great.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Additional Details
  • Seniority level: Entry level
  • Employment type: Contract
  • Job function: Other
  • Industry: Industrial Machinery Manufacturing

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