Customer Service Specialist

16 hours ago


Manila, National Capital Region, Philippines beBeeSoftwareSupport Full time ₱900,000 - ₱1,200,000

We are seeking an experienced Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service via telephone, chat and/or email.

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  • You will interact with customers to resolve software-related issues and provide education on our products and services.
  • Maintain departmental metrics such as first response rate, non-dev case closure times, CSAT, etc.
  • Provide detailed reports to the development team to assist in resolution of bugs in the software.

The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work independently in a fast-paced environment.

Required Skills and Qualifications:
  • Excellent writing and verbal communication skills
  • Proficiency with Microsoft Office
  • Ability to handle multiple tasks with prioritization
  • At least 3 years' experience in a client-facing role and at least 1-2 years of support experience with a software company, preferably SAAS or FinTech
Benefits:
  • Competitive salary and benefits package
  • Opportunities for growth and professional development
  • Flexible work arrangement (home-based)
What We Offer:
  • A positive work environment
  • A team of over 1,000 professionals
  • Strong internet connection (minimum of 20 Mbps) and own laptop/pc (minimum of i5, 8GB RAM)


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