Sales and Retention Team Lead
5 days ago
Job Summary:
We are seeking an experienced Sales and Customer Service professional to lead our sales and customer retention teams in Taguig City Metro Manila.
Key Responsibilities:
- Assist the Operations Manager in planning, organising, and directing the work of sales and customer retention teams
- Monitor and analyse team performance metrics to identify areas for improvement and implement strategies to drive increased sales and customer retention
- Provide coaching and training to team leaders and agents to enhance their skills and effectiveness
- Collaborate with other departments to ensure seamless integration of sales and customer retention activities
Requirements:
- Minimum 3-5 years of experience in a call centre or customer service environment, with a strong track record in sales and customer retention management
- Excellent communication, interpersonal, and leadership skills
- Proficiency in data analysis and performance management
About Us:
Firstsource Solutions Limited is a leading global provider of business process management services. We deliver exceptional customer experiences and drive business growth for our clients.
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