Sales and Retention Team Lead

5 days ago


Taguig, National Capital Region, Philippines Firstsource Full time

Job Summary:

We are seeking an experienced Sales and Customer Service professional to lead our sales and customer retention teams in Taguig City Metro Manila.

Key Responsibilities:

  • Assist the Operations Manager in planning, organising, and directing the work of sales and customer retention teams
  • Monitor and analyse team performance metrics to identify areas for improvement and implement strategies to drive increased sales and customer retention
  • Provide coaching and training to team leaders and agents to enhance their skills and effectiveness
  • Collaborate with other departments to ensure seamless integration of sales and customer retention activities

Requirements:

  • Minimum 3-5 years of experience in a call centre or customer service environment, with a strong track record in sales and customer retention management
  • Excellent communication, interpersonal, and leadership skills
  • Proficiency in data analysis and performance management

About Us:

Firstsource Solutions Limited is a leading global provider of business process management services. We deliver exceptional customer experiences and drive business growth for our clients.


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