Sales Team Lead

4 days ago


Taguig, National Capital Region, Philippines Playmate Leisure Solutions Corp. Full time
Job Overview

The Sales Team Lead - Retention role at Playmate Leisure Solutions Corp. involves leading a team of Retention Specialists dedicated to ensuring customer retention through effective sales and customer engagement strategies. This position requires strong leadership, customer-centric approaches, and the ability to analyze and improve processes.

Key Responsibilities:
  • Lead, mentor, and manage a team of VIP Outbound Telesales Retention Specialists.
  • Provide ongoing training, coaching, and development to ensure team members apply sales techniques and meet performance targets.
  • Monitor individual and team performance, providing feedback and implementing strategies for improvement.
  • Develop and implement customer retention strategies to ensure consistent customer satisfaction and loyalty.
  • Monitor customer feedback, identify trends, and recommend improvements to the retention process.
  • Ensure the team adheres to retention integrity practices and quality expectations set by the company.
  • Drive revenue growth by ensuring the team maximizes upselling opportunities, offering product upgrades, and introducing new features.
  • Track and report on key retention and sales metrics, including average spend per customer, customer satisfaction, and retention rates.
  • Collaborate with management to set sales targets and ensure they are met or exceeded by the team.


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