Service Catalog Specialist
7 days ago
Job Description:
RingCentral's Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work.
We're looking for a highly skilled and detail-oriented QTC Analyst to join our team, with a primary focus on service catalog management.
The ideal candidate will play a crucial role in optimizing our service catalog processes, driving continuous improvement initiatives, and ensuring the efficiency of our Quote-to-Cash operations.
Responsibilities:
Service Catalog Management: Manage and maintain the comprehensive service catalog, ensuring accuracy, relevance, and up-to-date information.
Process Optimization: Identify, develop, and implement process improvements in the service catalog workflow to enhance operational efficiency.
Collaboration: Collaborate with cross-functional teams, including sales, finance, and operations, to streamline catalog-related activities and ensure seamless integration.
Data Analysis: Conduct data analysis and generate reports to support strategic decision-making and process optimization.
Industry Trends: Monitor industry trends and best practices to keep the service catalog competitive and innovative.
To be successful in this role you'll need:
3+ years of experience as an Analyst in a QTC role, sales operations, finance, analytical role with proven experience in QTC processes, with a focus on service catalog management and optimization.
Experience in process improvement methodologies (e.g., Six Sigma, Lean) and their application in service catalog management.
Excellent communication skills.
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