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Service Performance Reporting Specialist

1 week ago

Manila, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time
About the Role

This is an exciting opportunity to join Tenet Global Business Center, Inc. as a Data Insights Manager and lead the implementation and operation of service performance reporting for our workstreams.

  • Responsible for standard reporting for the GBC across the executive, management (MBR), and operational layers.
  • Develop and maintain service performance metrics & KPIs across the GBC, including service KPI catalogs, metric development/updates, performance reporting, dashboard management, benchmarking, and capacity planning.
Key Responsibilities:

Lead the execution of service performance & reporting activities across the GBC and the US Workstreams to ensure timeliness, quality, and accuracy of reports.

  • Perform data quality reviews, KPI reviews, and dashboard reviews to ensure that quality and accuracy of form and substance of the reports.
  • Identify areas for service performance improvement and recommend appropriate process improvement actions to management and operations.