
Fintech Business Development Specialist
3 days ago
Create a lasting impact in the fintech sector as a Customer Support Expert.
This role presents an opportunity to empower small businesses with easy access to digital payments solutions.
We help numerous merchants bring their business aspirations to life through user-friendly e-commerce plugins and affordable credit card processing systems.
As a trusted advisor, you will elevate user satisfaction and contribute to business growth by fostering strong relationships with customers and providing exceptional customer service and account management.
With your expertise, our clients will maximize their value on our platform, and become loyal, highly-engaged users.
About The RoleThe key responsibilities include:
- Delivering exceptional post-sales support to customers, ensuring their success with our platform.
- Becoming a trusted payments specialist by building strong relationships with key stakeholders.
- Providing timely and effective customer service through various channels.
- Listening to customer needs and identifying areas for improvement.
- Collaborating with Product and Engineering teams to drive product strategy and innovation.
We are seeking a self-motivated individual with 2+ years of customer success or client-facing experience, preferably in the payments and SMB sector. The ideal candidate will possess a strong business acumen, empathy, and patience to advocate for customers and guide them through technical solutions.
What We OfferYou will enjoy:
- A dynamic and ambitious team environment.
- Opportunities for growth and professional development.
- Flexible remote working arrangements.
- A competitive benefits package.
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