E-Commerce Customer Service Representative

1 week ago

Barcelona, Philippines beBeeEcommerce Full time ₱3,600 - ₱4,800
E-Commerce Support Specialist

Our ideal candidate is a customer-focused professional with strong technical skills and experience in e-commerce support. You will provide timely, accurate, and personalized responses to customers through various channels.


Key Responsibilities:

  • Respond to inbound inquiries via phone, email, or chat in real-time, offering clear and concise solutions
  • Utilize knowledge of e-commerce platforms, including Shopify, to troubleshoot issues and resolve customer concerns
  • Escalate complex issues to internal teams as needed, maintaining open communication with customers throughout the process
  • Stay up-to-date on product information, promotions, and best practices to ensure accurate and informed responses
  • Collaborate with cross-functional teams to develop and implement effective support strategies

Requirements:
  • Excellent written and verbal communication skills
  • 2+ years of experience in e-commerce support (preferably with Shopify)
  • Familiarity with conversion rate optimization (CRO) principles and practices
  • Able to work in a fast-paced environment with multiple priorities and deadlines
  • Proactive problem-solving and analytical skills, with attention to detail and accuracy

Work Environment:

We offer a remote full-time position with a flexible schedule, allowing you to balance your work and personal life effectively.


About Us:

We are a leading provider of outsourcing solutions for businesses across various industries. Our team is dedicated to delivering exceptional support services that meet our clients' needs.

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