E-commerce Customer Experience Specialist

1 week ago

Barcelona, Philippines beBeeOrderFulfillment Full time ₱3,852,990 - ₱6,435,999
Job Title: Order Fulfillment Coordinator

This role is responsible for coordinating customer orders, ensuring smooth processing from quotation to delivery.

  • Order Processing: Efficiently handle and process a high volume of quotations and sales orders within stipulated target times, guaranteeing accuracy and completeness.
  • Customer Service: Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Claims Resolution: Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Collaboration: Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
  • E-commerce Enablement: Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.

You will work in a fast-paced environment and manage multiple tasks simultaneously. Your strong communication and interpersonal skills, along with your ability to problem-solve and multitask, are essential for this role.

What You Bring
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
  • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.

We take every opportunity to stretch ourselves and deliver an exceptional client experience.

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