Ambitious Customer Success Professional

23 hours ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $45,000 - $90,000

 

Job Title:

Ambitious Customer Success Manager

 

Job Description

This is a high-impact role focused on delivering a world-class customer experience by ensuring activation and ongoing adoption, leveraging automation, data insights, and timely low-touch human engagement.

You will start by providing essential customer support, handling crucial back-office tasks that empower our entire team. This includes automating manual account and permission setup where possible, efficiently pulling and formatting usage data reports, and meticulously compiling data for renewals value showcases.

Rapidly, you will evolve into a dedicated customer success manager for a portfolio of accounts, executing our scalable engagement approach to ensure customer success for our rapidly growing global base.

Required Skills and Qualifications
  • Experience: 3-5+ years as a customer success manager or in a direct customer-facing customer success role within a high-growth SaaS company.
  • Excellent communication & customer-facing skills: Proven ability to engage effectively with customers through onboarding, training sessions, webinars, and ongoing support.
  • Highly organised and detail-oriented: Exceptional organisational skills with meticulous attention to detail, capable of managing multiple priorities effectively.
  • Proactive & analytical: A self-starter who can monitor data, identify trends, and flag potential issues, eager to learn proactive customer engagement strategies.
  • Collaborative & growth-oriented: Someone who works effectively with cross-functional, global teams and demonstrates a strong drive to learn, adapt, and take on increasing responsibility.
Benefits

Flexible remote work opportunities

Additional paid day off for your birthday and wellness days

Discounted corporate gym memberships

A generous personal development budget

Learn from some of the best engineers and creatives, joining a diverse team

Become an owner, with shares (equity) in the company

The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups

Others

We are looking for a driven and ambitious individual to join our team. The ideal candidate will be a highly skilled CSM, adept at both meticulous operational support and effective customer-facing engagement.

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