Contingent Contact Center Professional
2 days ago
MCI seeks a contingent contact center agent to work in a remote setting. The ideal candidate will possess excellent organizational, written, and oral communication skills.
- Assist customers with service inquiries
- Learn the common requests and solutions
- Improve the customer's experience
- Utilize our service techniques and systems
- Escalate customer dissatisfaction to proper channels
The successful candidate will be highly motivated and dedicated, possessing the following qualities:
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
We offer a competitive compensation and benefits package that includes:
- Starting compensation based on experience
- HMO coverage plus dependent
- Dental coverage
- Free meal during training
- Career growth and learning
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