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Technical Services Specialist Position

1 week ago

Manila, National Capital Region, Philippines Allegis Group Services, Inc. Full time

About Us

We focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it.

We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

Our Mission

We are dedicated to delivering high-quality solutions that meet our clients' needs. As a Technical Services Specialist, you will play a key role in achieving this mission by providing exceptional technical support and expertise.

You will work closely with our Program Office (PO) teams to understand their needs and requirements, and develop solutions that meet those needs. You will also be responsible for maintaining strong relationships with our technology partners and ensuring that they provide world-class service to our clients.

In this role, you will have the opportunity to work on a variety of projects and tasks, from analyzing technology incidents to identifying areas of operational efficiency. You will also have the chance to collaborate with other team members and stakeholders to drive business results and improve our processes.

  • Develop strong relationships with PO teams and technology partners to understand their needs and requirements
  • Maintain accurate and up-to-date documentation of user provisioning and security updates
  • Provide technical support and expertise to resolve incidents and service requests
  • Drive process improvements and efficiencies through data analysis and collaboration with other team members
  • Facilitate communication and coordination between PO teams, technology partners, and other stakeholders