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Technical Support Specialist

2 weeks ago


Manila, National Capital Region, Philippines J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. Full time

We are seeking a highly skilled Technical Support Specialist to join our team in Quezon City. As a Technical Support Specialist, you will provide exceptional technical support and services to our clients.

COMPANY PROFILE:

At J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC., we pride ourselves on being one of the world leaders in business process consultancy, and information technology services.

Position: Associate Technical Support Specialist

Industry: BPO Company

Location: Quezon Ave, Quezon City

Schedule: Shifting Schedule

Package: Php 30,000

Work Set-Up: Full Onsite

JOB REQUIREMENTS:

  • Bachelor's Degree or High School Graduates with at least 1 year of experience in IT Service Desk, Helpdesk (Hardware and Software)
  • Experience in BPO Company
  • Excellent problem-solving and analytical skills
  • Willingness to work onsite in Quezon City

JOB RESPONSIBILITIES:

  1. Provide L1 technical support via phone, email, and chat
  2. Troubleshoot hardware, software, and network issues for end-users
  3. Reset passwords, manage user access requests, and ensure security compliance
  4. Exceptional communication and interpersonal skills
  5. Maintain a knowledge base and document troubleshooting steps

BENEFITS:

  • Competitive salary and performance-based bonuses
  • Opportunities for career advancement and professional development
  • Generous leave entitlements and work-life balance policies
  • Comprehensive health insurance coverage for you and your family
  • A dynamic and collaborative team environment