Pet Care Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeePetCare Full time ₱3,300,000 - ₱6,600,000
About the Role

This position is for a Customer Support Representative who will be responsible for delivering timely and professional support to clients' customers across various communication channels.

  • Respond to customer inquiries from pet owners and pet sitters via email, phone, live chat, and social media platforms.
  • Provide assistance and resolution for common Marketplace concerns, including booking issues, refunds, and general service questions.
  • Review and process pet sitter applications, ensuring all profile details and verification requirements are complete.
  • Perform booking modifications, including changes to dates, services, or pricing as requested by Pet Owners or Sitters.
  • Escalate high-priority or sensitive issues to senior agents or managers when necessary.
  • Follow internal guidelines and workflows to ensure all actions are properly documented and compliant.

You will have opportunities for continuous learning and career advancement in a collaborative and inclusive work environment.

Your Qualifications
  • At least 2+ years of experience in a Customer Support role handling phone, email, and chat.
  • Ideally, you have worked for an Australian company before and understand the Australian market.
  • Experience in a startup company is a plus.
  • You have a love for pets: this will help you understand and communicate with our users who absolutely love pets.
  • Able to work from home permanently.

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