Pet Customer Service Representative

2 days ago

Angeles City, Central Luzon, Philippines beBeeSpecialist Full time ₱550,000 - ₱850,000
Job Overview

As a Customer Success Specialist, you will deliver timely and professional support to clients' customers across various communication channels.

Responsibilities include responding to customer inquiries via email, phone, live chat, and social media platforms, providing assistance and resolution for common Marketplace concerns, reviewing and processing pet sitter applications, and performing booking modifications as requested by clients or sitters.

  • Utilize excellent communication skills to provide top-notch support and resolve issues efficiently.
  • Collaborate with cross-functional teams to ensure seamless delivery of services.
Requirements
  • At least 2+ years of experience in a Customer Support role handling phone, email, and chat interactions.
  • Ideal candidate has worked in an Australian company before and understands the Australian market.
  • Experience in a startup environment is a plus.
  • Prior experience working from home permanently is required.
  • Passion for pets is a significant advantage, as it enables effective communication with users who love pets.
Why Join Us?

We offer a collaborative and inclusive work environment that celebrates diversity and fosters growth opportunities.

Our commitment to equality and inclusion ensures that every individual can thrive and contribute to our collective success.

What We Offer
  • Competitive rewards, including above-market compensation, healthcare coverage, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A comprehensive benefits package that supports your well-being and career development.

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