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HR GBS Employee Data Specialist

1 week ago

Cebu City, Central Visayas, Philippines Lear Automotive Services (Netherlands) B.V. - Philippine Branch Full time

We're a global company with a strong presence in the Philippines. Our HR Global Business Services (GBS) team provides critical support to our employees worldwide.

In this role, you'll oversee the daily operations of our Employee Data Management & HR Reporting services. This includes managing escalated employee inquiries, supervising a team of analysts, and ensuring the accuracy of our data reporting services.

The Role

Key Responsibilities:

  • Supervise HR Tier 2 EDM/HR Reporting service delivery (including case management; transaction processing, data processing, data analytics/reporting and vendor management) for the Region.
  • Manage and maintain HR Case Management technology and Employee Portal / Knowledge Management content for Tier 2 EDM/HR Reporting services.
  • Partner with Regional GBS Lead to establish the criteria for delivering Tier 2 EDM/HR Reporting services, including SLAs and KPIs, and monitors performance against these criteria.
  • Ensure that HR services provided are delivered in accordance with all internal policies and procedures, local, regional and national laws and regulations.
  • Manage scope of data management and reporting across GBS services support, especially work related to implementation of new HR data and reporting programs.
  • Ensure the highest possible level of accuracy across delivery of Tier 2 data management and reporting services inquiry responses.
  • Provide escalation point and subject matter expertise for complex data inquiries / employee reporting requirements (prior to Tier 3+ escalation).
  • Monitor and review trends in data management inquiries and escalated challenges to improve data management processes, underlying data, etc. (in partnership with CoI).
  • Manage performance of all data management systems and vendors and ensures efficiency and effectiveness of these relationships.
  • Regularly review data reporting needs of managers across the business to ensure customer needs are being met.
  • Oversee a team of EDM / HR Reporting supervisors to resolve all escalated issues and inquiries on time with a high degree of accuracy.
  • Set the strategy and priorities of the HR Shared Services Tier 2 EDM / HR Reporting team to ensure team members have clear and achievable goals.
  • Supervise, coach and evaluate Tier 2 EDM / HR Reporting analysts on their ongoing job responsibilities, including goal setting, development, and performance reviews.
  • Lead employee engagement, talent acquisition and development, as well as leadership development to attract and retain the best talent within Tier 2 EDM / HR Reporting team.
  • Identify and recommend updates to Employee Data processing software, systems, and procedures.
  • Oversee service quality, customer satisfaction, operational efficiency and continuous improvement of services delivered by Tier 2 EDM / Reporting resources.
  • Stay current with trends and best practices in the service center and service delivery industries, and continuously improve cost, quality and timeliness of EDM / Reporting services & vendors.
  • Enhance and improve all Knowledge Management and Employee Portal content (articles, policy documentation, standard operating procedures, etc.) related to Tier 2 EDM / Reporting services.
  • Manage results and data analytics for assessing progress and continuous improvement on an ongoing basis, recommending adjustments as needed.
  • Collaborate with regional and global stakeholders teams to enhance process efficiency and drive process improvements.