Data Management Supervisor
3 days ago
Job Overview:
The Lear Automotive Services (Netherlands) B.V. - Philippine Branch is seeking a highly skilled Data Management Supervisor to join its team in the Philippines.
In this role, you will be responsible for managing the day-to-day operations of the Human Resources Regional Shared Services Tier 2 Employee Data Management & HR Reporting team. You will also oversee the management of a team of Tier 2 Employee Data Management analysts and ensure that they meet defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Key Responsibilities:- Supervise HR Tier 2 EDM/HR Reporting service delivery, including case management, transaction processing, data processing, data analytics/reporting, and vendor management.
- Manage and maintain HR Case Management technology and Employee Portal/Knowledge Management content for Tier 2 EDM/HR Reporting services.
- Partner with Regional GBS Lead to establish criteria for delivering Tier 2 EDM/HR Reporting services, including SLAs and KPIs, and monitor performance against these criteria.
- Ensure that HR services are delivered in accordance with internal policies and procedures, local, regional, and national laws and regulations.
- Manage scope of data management and reporting across GBS services support, especially work related to implementation of new HR data and reporting programs.
- Ensure highest possible level of accuracy across delivery of Tier 2 data management and reporting services inquiry responses.
- Provide escalation point and subject matter expertise for complex data inquiries/employee reporting requirements (prior to Tier 3+ escalation).
- Monitor and review trends in data management inquiries and escalated challenges to improve data management processes, underlying data, etc. (in partnership with CoI).
- Manage performance of all data management systems and vendors and ensure efficiency and effectiveness of these relationships.
- Regularly review data reporting needs of managers across the business to ensure customer needs are being met.
- Oversee a team of EDM/HR Reporting supervisors to resolve all escalated issues and inquiries on time with high degree of accuracy.
- Set strategy and priorities of the HR Shared Services Tier 2 EDM/HR Reporting team to ensure team members have clear and achievable goals.
- Supervise, coach, and evaluate Tier 2 EDM/HR Reporting analysts on their ongoing job responsibilities, including goal setting, development, and performance reviews.
- Lead employee engagement, talent acquisition and development, as well as leadership development to attract and retain best talent within Tier 2 EDM/HR Reporting team.
- Identify and recommend updates to Employee Data processing software, systems, and procedures.
- Oversee service quality, customer satisfaction, operational efficiency, and continuous improvement of services delivered by Tier 2 EDM/HR Reporting resources.
- Stay current with trends and best practices in the service center and service delivery industries, and continuously improve cost, quality, and timeliness of EDM/Reporting services & vendors.
- Enhance and improve all Knowledge Management and Employee Portal content (articles, policy documentation, standard operating procedures, etc.) related to Tier 2 EDM/Reporting services.
- Manage results and data analytics for assessing progress and continuous improvement on an ongoing basis, recommending adjustments as needed.
- Collaborate with regional and global stakeholders teams to enhance process efficiency and drive process improvements.
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