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Employee Engagement Expert

7 days ago

Cebu City, Central Visayas, Philippines IONOS Full time

**IONOS: Where Technology Meets Human Touch**

We are IONOS, the leading European digitalization partner for small and medium-sized businesses (SMB). Our company serves around six million customers and operates across 18 markets in Europe and North America. We offer a wide range of services, from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools.

As an HR Operations Manager at IONOS, you will be responsible for ensuring the seamless implementation of HR policies, programs, and initiatives for front-line employees. Your primary objective will be to support organizational objectives and drive employee engagement.

You will work closely with front-line leaders to resolve employee concerns, foster a culture of collaboration, and enhance team productivity. You will provide strategic guidance and operational support to meet workforce requirements and enable high-performance front-line teams.

Key Responsibilities:
  • HR Operations & Compliance:
    • Ensure compliance with company policies, local labor laws, and industry standards.
    • Collaborate with line managers to address and resolve employee concerns, grievances, and disciplinary actions.
    • Maintain accurate employee records and HR data.
  • Talent Management & Workforce Planning:
    • Support recruitment efforts for front-line positions by collaborating with hiring managers.
    • Partner with line managers to identify training and development opportunities for employees.
    • Monitor workforce metrics and recommend action plans to address challenges.
  • Employee Engagement & Retention:
    • Foster a positive work environment by promoting employee engagement initiatives.
  • Performance Management:
    • Support front-line managers in implementing the performance appraisal process.
    • Provide coaching and guidance to leaders and employees.
  • Change Management:
    • Support the implementation of HR systems, tools, and initiatives that enhance front-line operations.
  • Leadership Support:
    • Serve as a trusted advisor to front-line managers.
    • Lead or participate in cross-functional projects that impact front-line teams.
Requirements:
  • A degree in HR, Learning and Development, Psychology, or similar field.
  • At least 5 years experience in HR Management, preferably supporting front-line or operational teams.
  • Proven track record in managing employee relations, workforce planning, and HR program implementation.