Current jobs related to Supervisor of Customer Experience - Manila, National Capital Region - Consistent Frozen Solutions Corporation

  • Customer Experience Manager

    2 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    Job DescriptionThe RTA Supervisor will lead a team responsible for real-time resource management of Work From Home/remote advisors.This includes analyzing reporting, staffing, and scheduling procedures to ensure maximum effectiveness and efficiency.

  • RTA Supervisor

    2 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    MEET COMPASSWe are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be...

  • Full Stack Engineer

    6 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    We are a fast-growing SaaS platform in the Customer Experience (CX) space, and we're looking for a talented Backend Engineer to join our team.Job DescriptionDesign and develop high-performance backend systems, integrating with third-party APIs and modern cloud technologies.Build connectors and integrations with various CRM and CSAT platforms, ensuring...

  • Customer Experience Lead

    4 days ago

    Manila, National Capital Region, Philippines Unlimited Network of Opportunities International Corporation Full time

    Job SummaryWe are seeking an experienced Customer Care Supervisor to lead our team in providing exceptional service to our distributors. As a key member of our operations team, you will be responsible for supervising and mentoring the customer care team, ensuring that they have the skills and knowledge needed to deliver top-notch support.Key...

  • Quality Analyst Customer Experience

    6 days ago

    Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full time

    About the RoleThe Quality Analyst Customer Experience is responsible for evaluating and analyzing customer interactions to improve satisfaction scores. This involves:Evaluating customer interactions to identify areas for improvement.Analyzing data to pinpoint patterns and trends that can inform performance training.Developing and implementing quality...

  • Workforce Management Supervisor

    2 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    OverviewCompass Experience Labs is a full-service BPO that partners with brands to power growth through exceptional customer experience. Our founders were pioneers in the eComm industry, recognizing the strategic role customer care can play in business growth.

  • Customer Support Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines ORION CEPHEID, INC. Full time

    We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.Responsibilities:- Overseeing and assessing customer service staff activities, and providing them with regular...

  • Customer Service Supervisor

    4 hours ago

    Manila, National Capital Region, Philippines Gigahertz Full time

    **Job Title:** Customer Service SupervisorGigahertz is seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our store leadership, you will be responsible for providing exceptional customer service, resolving customer complaints and concerns in a timely and professional manner.**Key...

  • Customer Experience Manager

    7 days ago

    Manila, National Capital Region, Philippines Lightbird Full time

    About Us: At Lightbird, we are a leading provider of customer experience solutions. Our team is dedicated to delivering exceptional results for our clients, and we are seeking a highly motivated individual to join our team as a Call Center Supervisor.About the Role: As a Call Center Supervisor at Lightbird, you will be responsible for leading a team of...

  • Customer Service Supervisor

    7 days ago

    Manila, National Capital Region, Philippines Canon Business Process Services Philippines Inc. Full time

    About the RoleThe Customer Service Supervisor will coordinate the daily work effort of the Billing Representatives under the CSA – Contracts/Billing section. The Supervisor will assist the manager in providing guidance to the Contracts/Billing team to ensure the accurate and timely administration of service agreements and related processes. The Supervisor...

  • Compass Experience Labs HR Professional

    6 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    About UsWe partner with businesses to determine their needs and provide customized customer care solutions.Our mission is simple: consistently deliver experiences that enhance the customer's loyalty and help to grow the business.

  • Customer Experience Manager

    7 days ago

    Manila, National Capital Region, Philippines PHILIPPINE FISHING GEAR INDUSTRIES, INC Full time

    Job Description:At PHILIPPINE FISHING GEAR INDUSTRIES, INC, we are seeking a highly skilled Tenant/Customer Relations Supervisor to join our team. This key role will be responsible for building and reinforcing a customer-responsive culture within the company.The ideal candidate will have 4-6 years of experience in customer relations, specifically in the real...

  • Customer Experience Director

    7 days ago

    Manila, National Capital Region, Philippines Star Paper Corporation Full time

    Store Supervisor Job DescriptionWe are seeking a highly skilled Store Supervisor to join our team at Star Paper Corporation. As a key member of our store operations, you will play a pivotal role in ensuring the smooth and efficient operation of our store.Key Responsibilities:Lead by example in providing exceptional customer service and promoting a positive...

  • Customer Experience Lead

    7 days ago

    Manila, National Capital Region, Philippines AIA Philippines Full time

    At AIA Philippines, we're dedicated to helping people live Healthier, Longer, Better Lives.About UsWe're committed to creating a healthier, more sustainable future for everyone. Our goal is to make a positive impact across all channels and advance our movement towards a healthier world.This role plays a vital part in advancing our movement by inspiring...

  • Workplace Experience Director

    7 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs LLC Full time

    Career Opportunities at Compass Experience LabsA great place to work.We are a customer contact center that partners with businesses to deliver exceptional customer experiences. Our mission is to foster an environment of positivity, personal growth, and teamwork.Workplace Culture:We are seeking an experienced Human Resources Manager to join our growing team....

  • Shift Manager

    5 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    Job DescriptionThe Shift Manager - Customer Experience will be responsible for leading a team of customer support agents to deliver exceptional customer experiences.ResponsibilitiesLead a team of 8-10 agents to drive operational efficiency and positive customer experiences.Cultivate an environment where team members thrive, enhancing our service...

  • Customer Service Supervisor

    7 days ago

    Manila, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full time

    About the RoleePERFORMAX Contact Centers Corporation is seeking an experienced Customer Service Supervisor to lead our team.Key Responsibilities:Coaching and developing team leads to achieve high performance standards.Monitoring team leads' adherence to TIER and providing feedback for improvement.Collaborating with TLs and other departments to develop and...

  • Customer Experience Manager

    3 days ago

    Manila, National Capital Region, Philippines Bank of the Philippine Islands Full time

    Job SummaryThe Customer Experience Manager will be responsible for driving the development, implementation, and optimization of digital platforms and data integration capabilities to support our wealth management business.Main TasksIdentify and implement emerging technologies that enhance customer engagement and streamline operations.Establish KPIs to...

  • Learning Experience Designer

    4 days ago

    Manila, National Capital Region, Philippines Bioessence Group of Companies Full time

    Responsibilities:Design and Develop Training Materials: Create high-quality manuals, presentations, and interactive content that meet the needs of our employees.Incorporate Feedback and Evaluation Results: Continuously improve training content and delivery based on feedback and evaluation results.Provide Regular Reports: Share training outcomes and recommend...

  • Customer Experience Manager

    3 days ago

    Manila, National Capital Region, Philippines Bank of the Philippine Islands Full time

    Job DescriptionWe are seeking a highly skilled Product Marketing Strategist who will be responsible for developing and executing customer-centric marketing strategies and initiatives.The successful candidate will analyze customer data and segmentation criteria to identify target customer groups and develop tailored marketing campaigns.

Supervisor of Customer Experience

1 week ago

Manila, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time
About the Role

We are seeking an experienced and skilled professional to fill the position of Customer Service and Communications Supervisor at Consistent Frozen Solutions Corporation.

The successful candidate will be responsible for managing customer complaints, developing digital leads, and providing leadership to the team. They will have excellent communication skills, be able to analyze customer trends, and create reports to present to top management.

The ideal candidate will have experience in customer service, lead development, and data analysis. They will also have strong leadership skills, be able to work collaboratively with colleagues, and have a passion for continuous improvement.

Key Responsibilities:

  • Manage the Customer Complaints Ticketing System, ensuring tickets are resolved within agreed-upon turnaround times;
  • Resolve issues for VIP customers or those purchasing P500,000 and above monthly;
  • Analyze customer complaint trends and create reports to present to top management and departments involved;
  • Collaborate with various departments to provide information and insights on process and policy creation to improve customer service;

Digital Leads Development and Data Maintenance

  • Develop strategies and manage day-to-day digital leads received from email, social media, and website for all Consistent companies;
  • Create processes for handling customer leads online and evaluate them;
  • Review and update lead qualification criteria and processes to ensure effective lead qualification before passing to sales;
  • Identify opportunities to efficiently close leads using best practices in customer service;
  • Create reports and monitor growth and performance of leads generated online and maintain company databank;
  • Analyze market trends and competitor activities online to identify lead generation opportunities;

Leadership

  • Provide vision, direction, and motivation to the team and stakeholders;
  • Work with colleagues to come up with creative solutions to problems;
  • Challenge the status quo and find ways to continuously improve;

Requirements:

  • Excellent communication and interpersonal skills;
  • Ability to analyze data and create reports;
  • Strong leadership and problem-solving skills;
  • Experience in customer service, lead development, and data analysis;