Cross Functional Support Specialist

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱2,500 - ₱3,500

Job Title: Cross Functional Support Specialist

 

Job Description:

The role of Cross Functional Support Specialist is crucial in delivering exceptional customer service and resolving technical inquiries efficiently. This position demands adaptability, strong communication skills, and a commitment to meeting performance metrics in a fast-paced environment.

  • Manage multiple client accounts, prioritizing tasks according to client needs and requirements.
  • Maintain accurate records of client interactions and service requests.
  • Provide excellent customer service through various channels, including email, chat, and phone support.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Perform back-office tasks, such as data entry, report generation, and process documentation.
  • Offer basic technical support and troubleshooting to non-technical users.
  • Clearly explain technical steps and terminology in a user-friendly manner.
  • Educate users on best practices for using company software and tools.
  • Escalate complex technical issues to appropriate teams as needed.
  • Achieve defined SLAs and performance metrics for each assigned client account.
  • Follow established processes and procedures, ensuring compliance with client and company standards.
  • Monitor and report on performance metrics.
  • Show flexibility in scheduling to accommodate varying client needs and time zones.
  • Rapidly adapt to new processes, tools, and client requirements.
  • Pursue ongoing training and development to enhance skills and knowledge.
  • Collaborate effectively with team members to ensure seamless service delivery.
  • Share knowledge and best practices with colleagues.

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