Technical Support Specialist
2 weeks ago
We are seeking a highly skilled and experienced Service Desk Technician to join our team. As a key member of our technical support group, you will be responsible for providing advanced technical support to resolve escalated issues from Level 1 support.
This role requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. You will act as a bridge between Level 1 support and more specialized IT teams, ensuring timely resolution of complex issues.
Your mission is to provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues. Investigate problems thoroughly, using available resources such as documentation, knowledge bases, and collaboration with other technical teams.
Key Responsibilities- Technical Assistance: Provide technical support to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.
- Ticket Handling: Handle escalated tickets from Level 1 support, ensuring prompt and effective resolution. Assess the severity of issues, prioritize accordingly, and work diligently to find solutions within stipulated timelines.
- Issue Escalation: Escalate unresolved issues to Level 3 or specialized teams as necessary.
- Cross-Functional Collaboration: Collaborate with cross-functional teams such as NOC and L1 to ensure a seamless customer experience.
- Root Cause Analysis: Conduct root cause analysis for recurring issues and provide recommendations for resolution.
- Documentation: Document resolutions and update knowledge base articles.
- Bachelor's Degree: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: 5+ years of experience in Microsoft 365 administration or similar roles.
- Microsoft Office 365 Applications: Strong knowledge of Microsoft Office 365 applications and services.
- Exchange Online and SharePoint Online: Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams.
- Active Directory and Group Policy Management: Experience with Active Directory (AD), Group Policy Management, and Azure AD.
- Powershell Scripting: Proficiency in PowerShell scripting for automation and administration.
- Learning Opportunities: Learning and development opportunities with access to the latest technologies.
- Flexible Work Arrangements: Location: Hyderabad (with flexibility for remote work).
- Comprehensive Leave Policy: Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more.
We are a team of seasoned engineers, strategists, and business experts with over a decade of experience in the IT industry. We provide innovative full-stack technology services and communication solutions, serving clients across the globe.
-
IT Technical Support Specialist
2 weeks ago
Porac, Philippines beBeeProfessional Full time $45,000 - $60,000Technical Support Specialist Job OpportunityWe are seeking a skilled professional to provide top-notch technical support to our clients.
-
Technical Support Specialist
2 weeks ago
Porac, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide advanced technical support to customers while maintaining a customer-first approach.This role involves serving as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution....
-
Technical Support Specialist
2 weeks ago
Porac, Philippines beBeeSupport Full time $90,000 - $120,000Job Title:Technical Support Specialist Job Description:The ideal candidate will be responsible for providing technical support to customers through various communication channels. This includes responding to customer inquiries, troubleshooting issues, and resolving problems in a timely and professional manner. Responsibilities include collaborating with...
-
Technical Support Specialist
2 weeks ago
Porac, Philippines beBeeTechnical Full time $14,400 - $28,800Job OverviewWe are seeking a highly skilled technical professional to join our sales team as a Technical Support Specialist. In this role, you will play a critical part in ensuring the seamless integration of our technology stack and providing exceptional support to our sales representatives.The ideal candidate will possess excellent problem-solving skills,...
-
Technical Support Specialist
2 weeks ago
Porac, Philippines beBeeTechnical Full time $20,000 - $40,000Job Title: Technical Support SpecialistWe are seeking a skilled and customer-focused Technical Support Specialist to provide technical assistance and troubleshooting support for a variety of clients.Key Responsibilities:Respond to inbound technical support requests via phone, chat, or emailDiagnose and troubleshoot hardware, software, and network issuesGuide...
-
Technical Support Specialist
2 weeks ago
Porac, Philippines beBeeTechnical Full time ₱4,525,000 - ₱7,291,250Job Title: Technical Support SpecialistThis role involves providing technical support to employees across multiple time zones. The successful candidate will be responsible for managing IT operations, contributing to enterprise system improvements, and ensuring timely resolution of customers' computer and application issues.Key Responsibilities:Provide...
-
Technical Support Specialist
2 weeks ago
Porac, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000Job OverviewWe are seeking a skilled professional to join our team as a Technical Support Specialist. This role involves resolving customer support tickets, troubleshooting technical issues, and collaborating with clients to deliver exceptional outcomes.Key ResponsibilitiesResolve customer complaints and ensure timely updatesTroubleshoot complex technical...
-
Senior Technical Support Specialist
2 weeks ago
Porac, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,500,000Job Title:Senior Technical Support SpecialistDescription:We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Your primary focus will be on resolving complex...
-
Technical Support Specialist
2 weeks ago
Porac, Philippines beBeeSupport Full time ₱100,000 - ₱120,000Job OverviewWe are seeking skilled technical support specialists to provide assistance and troubleshooting services to clients across various industries.This role requires the ability to diagnose and resolve hardware, software, and network issues efficiently.Key ResponsibilitiesRespond to inbound technical support requests via phone, chat, or emailDiagnose...
-
Technical Support Specialist
2 weeks ago
Porac, Philippines beBeeSupport Full time $50,000 - $60,000IT Support Specialist Role OverviewThis IT support specialist role is designed to provide technical assistance and support to employees across various departments. The position requires a strong understanding of computer systems, networking protocols, and software applications.Key Responsibilities:Provide timely and effective resolution for customers'...
