Global Customer Solutions Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeExpert Full time ₱841,200 - ₱1,116,000
Job Title

As a Travel Solutions Expert, you will provide exceptional customer service and sales expertise to deliver an industry-leading reservation solution in multiple languages.

This role requires a deep understanding of the customer's travel needs, with a focus on delivering personalized and efficient service. You will be empowered to make creative decisions using market insights and tools to drive revenue and customer loyalty.

  • Provide bilingual or multilingual support to guests from diverse backgrounds.
  • Develop strong relationships with customers through active listening, empathy, and a conversational approach.
  • Use creativity to find solutions that meet or exceed customer expectations.
  • Stay up-to-date with industry trends and technological advancements to continuously improve your skills and knowledge.
Requirements and Qualifications

To succeed in this role, you will need:

  • Strong customer service and sales skills, with the ability to balance sales with service.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
  • Basic software and hardware troubleshooting skills.
  • Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities.
Working Conditions

This role is based in a normal office environment and/or remotely (work from home). The majority of work will be performed in a seated position, with occasional standing or walking required. You will be required to use a computer and other office equipment for extended periods.

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