Customer Support Specialist
3 days ago
The Customer Service Advisor role involves providing exceptional support to customers through various channels, including inbound and outbound calls, emails, and chat sessions.
Key Responsibilities:- Deliver customer service support and resolution of routine problems related to clients' products or services.
- Ensure service delivered meets contractual Key Performance Indicators ('KPIs')
- Clarify customer requirements; probe for understanding, utilize decision-support tools and resources to provide appropriate resolutions to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
- Interact with customers in a courteous, friendly, and professional manner using agreed-upon procedures.
To be successful in this role, you should have a high school diploma with three to six months of relevant experience, as well as strong computer navigation skills and PC knowledge.
You should also be able to effectively communicate both written and verbally, and be dependable with strong attention to detail.
Effective communication, problem-solving, and interpersonal skills are essential for success in this position.
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