Remote Call Center Opportunity

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱50,000 - ₱100,000
Customer Service Representative Role

We're seeking highly motivated individuals to join our team as Customer Service Representatives. This role involves handling inbound and outbound customer inquiries in a professional and efficient manner.

As a representative, you'll be responsible for resolving customer issues on the first call through effective problem-solving, researching and retrieving information across systems to support customer needs, accurately documenting interactions and processing claims, guiding customers through options to find the best solutions, and following scripts, policies, and procedures while using available resources.

Our ideal candidate possesses excellent communication and interpersonal skills, is proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), has basic proficiency in Windows operating systems, and is skilled in troubleshooting and follow-up. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Familiarity with Windows operating systems
Benefits

At our company, we understand the importance of balance and support. Our compensation and benefits packages are designed to be competitive and to grow with you over time. We offer:

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
Other Information

This job operates in a professional office environment. It is largely sedentary and may require long periods of sitting while using a computer and headset. The employee may occasionally move about the office to accomplish tasks.

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