Remote Call Center Representative

MCI is a fast-growing tech-enabled business services company with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers use both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, scalability, and cost efficiency. We are committed to fostering an environment for career growth, continuous learning, and contribution to a globally expanding organization.

We're looking for enthusiastic Remote Call Center Representatives to support inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. You'll handle inquiries, proactively reach out to customers, and promote products and services while delivering exceptional service. This is a great opportunity to contribute to high-impact projects with iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you. Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within 80km of our office.

You'll Also Need

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work-from-home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High-speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

At MCI, compensation and benefits are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Dental Coverage
• In-house dental assistance
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social opportunities and team-building

Equal Opportunity Employer

We embrace differences and believe diversity is a benefit. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We do not discriminate on age, ancestry, color, gender identity, genetic information, national origin, disability, or any other protected characteristic. Reasonable accommodations are provided as required by law.

MCI helps customers take on CX and DX challenges by delivering industry-leading solutions. We provide BPO, contact center services, IT Services, and related offerings across multiple locations. The company values growth, modernization, and employee development.

The employer may revise this job description at any time. This description is not a contract of employment and either party may terminate employment at will.