Customer Service Insurance Advocate

2 days ago


Iloilo City, Western Visayas, Philippines beBeeAnalytical Full time ₱40,000 - ₱75,000
Customer Service Representative Job Description

JOB PURPOSE: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing various customer issues, providing excellent communication skills, and handling complaints in a professional manner.

SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Inbound and outbound customer engagement during peak volume periods.
  • Non-licensed service requests handled with internal teams; requests requiring licensed representatives to be transferred or given a call-back option.
  • Facilitate resolution of the highest level of escalated or sensitive customer complaints through verbal or written contact with the internal team.
  • Adhere to provided scripts and FAQ responses.
  • Learning and understanding company insurance products.
  • Answering calls and responding to customer complaints.
  • Accessing customer accounts and policy schedules.
  • Providing customers with detailed information about policies and products.
  • Recommending available products.
  • Forwarding customers to sales agents when a policy needs to be initiated or upgraded.

REQUIREMENTS:

  • Proven people management and leadership skills.
  • Excellent communicator, both oral and written.
  • Strong problem-solving and communication skills.
  • Strong analytical skills to investigate and resolve customer issues.
  • Able to multitask efficiently under time pressure.
  • Previous experience in managing customer-focused teams.


  • Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000

    Customer Service AdvocateWe are seeking a skilled Customer Service Advocate to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients.Provide top-notch support to customers via phone and email.Develop and maintain positive relationships with customers through proactive...


  • Iloilo City, Western Visayas, Philippines beBeeService Full time ₱120,000 - ₱180,000

    Job OverviewWe are seeking a skilled Customer Service Advocate to provide top-notch support to customers across various channels, driving customer satisfaction and increasing profitability for the business.Key Responsibilities:Deliver timely and effective support through inbound calls, outreach, email, live chat, and social mediaCreate lasting relationships...


  • Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time $9,600 - $14,400

    Job Opportunity: Customer Service Representative">Job DescriptionWe are seeking a highly skilled and organized professional to join our team as a Customer Service Representative. The ideal candidate will have experience in the insurance industry, excellent communication skills, and the ability to work independently.Key Responsibilities:Serve as the first...


  • Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱3,500,000 - ₱5,000,000

    Customer Service Representative Job DescriptionAt our company, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. This role is ideal for individuals who possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service.The successful candidate will be...


  • Iloilo City, Western Visayas, Philippines beBeeCustomer Full time $6,600 - $7,680

    Customer Experience AdvocateWe are seeking a highly motivated and detail-oriented professional to deliver exceptional customer experiences through effective communication and problem-solving skills.Main Responsibilities:Provide world-class support for luxury products by handling customer inquiries with professionalism and focus on solutions.Offer...


  • Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time ₱150,000 - ₱250,000

    Job DescriptionThe role of a Customer Service Representative is to manage various customer issues, handling billing and collections support, client inquiries, product support, or inbound interactions. The representative interacts with customers to handle complaints, process orders, and provide information about an organization's products and services.Key...


  • Iloilo City, Western Visayas, Philippines beBeeAdvocacy Full time $24,000 - $37,000

    Job Opportunity: Consumer Advocacy RoleThe key responsibility of the Consumer Advocacy Representative is to serve as the primary point of contact for consumers through telephone communication.Ensure consumer security and privacy by verifying authentication during all interactions.Facilitate dispute resolution processes for consumers regarding all...


  • Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱600,000 - ₱1,200,000 per year

    SPECIFIC DUTIES AND RESPONSIBILITIESThe following are the specific duties and responsibilities of the Customer Service Representative.Inbound and outbound customer engagement during peak volume period of 6-month policy renewal season approaching.Non-licensed service requests handled with Customer Experience Coordinators; requests requiring licensed...


  • Iloilo City, Western Visayas, Philippines beBeeEmpathy Full time $250,000 - $450,000

    Customer Service ExcellenceAs a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and...


  • Iloilo City, Western Visayas, Philippines beBeeAdvocate Full time $48,000 - $63,000

    Job DescriptionWe are seeking a dedicated patient advocate to help patients navigate the complexities of the healthcare system.The ideal candidate will be responsible for enrolling patients in aid programs, managing post-enrollment work, reviewing enrollments for accuracy, escalating and appealing denials, ordering and receiving medications, coordinating...