Technical Project Lead

2 days ago

Mabalacat, Central Luzon, Philippines beBeeServiceDelivery Full time $2,000 - $2,500
Job Title: Service Delivery Manager

A highly skilled technical leader is required to manage the delivery of high-quality services to clients. This position involves coordinating the work of technical teams, optimizing automation systems, and ensuring exceptional client service.

Key Responsibilities:

  • The successful candidate will be responsible for:

  • Managing the workload of technical teams to ensure efficient incident response and project delivery.

  • Ensuring that all technical work meets company standards before client delivery.

  • Coordinating with IT Technicians to optimize the Thread AI chat system and routing logic.

  • Driving ticket routing to outsourced Mission Control teams across three departments.

  • Establishing and enforcing client documentation standards for Mission Control routing eligibility.

  • Partnering with DevOps team on PSA system optimization, workflow automation, and integration enhancements.

  • Developing intelligent routing criteria based on complexity and documentation status with DevOps team.

  • Coordinating with DevOps team to build HaloPSA dashboards for routing accuracy and performance analytics.

  • Testing and implementing Thread's upcoming Dispatch Agent when released.

  • Providing regular status updates to Strategic Accounts Director.

  • Interfacing with Procurement Specialist and Finance on project billing, invoicing accuracy, and budget management.

  • Coordinating project schedules with equipment procurement and resource availability.

Required Qualifications:

  • The ideal candidate should have:

  • 3+ years of experience in IT services with team management experience and project P&L responsibility.

  • Technical & Management Background: Proven track record of managing technical support operations, performance reviews, and employee development.

  • Project Financial Management: Budget tracking, cost management, and project profitability analysis skills.

  • Process Optimization: Experience implementing operational improvements, workflow automation, and quality systems.

  • Client Interface: Professional communication skills for client-facing technical coordination and project management.

This role requires strong leadership, technical, and project management skills to deliver high-quality services to clients.

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