Technical Expert

23 hours ago

Province of Palawan, Mimaropa, Philippines beBeeIT Full time $100,000 - $120,000

As a technical expert in IT operations, you will be part of a global team responsible for delivering top-notch technical support and resources to our employees. This role works collaboratively with the global IT team and finance professionals to provide timely and effective resolutions for customers' computer and application issues.

This is a remote-centric position that empowers you to work with purpose and accountability in a way that best suits your needs, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are unified by a shared desire to make a difference in education.

  • Provide prompt and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Occasional travel may be required to oversee the shipping and receiving of hardware, maintaining accurate records and following all internal asset management processes.
  • Work closely with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.
  • Collaborate with the global IT team to resolve complex issues and contribute to projects with a "Global First" mindset.
  • Author and maintain technical documentation and knowledge base articles to be shared across the company.
  • Participate in IT projects as assigned, contributing to the implementation and improvement of enterprise systems.
  • Engage in continuous personal/professional development.

The ideal candidate will have a Bachelor's degree in a relevant field or 2-3 years of IT engineering experience with a proven track record in managing IT systems. Proficiency in end-user operating systems (e.g., macOS, Windows) and a foundational knowledge of server operating systems are required. Experience with Single Sign On (SSO) platforms such as Okta and familiarity with virtualization technologies such as VMware, Hyper-V, EC2 are also desirable.

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