Network Technical Expert

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeSupport Full time $98,299 - $124,988

Job Title: Technical Support Specialist

",{html: 'Overview of Job Role

The successful candidate will be responsible for providing advanced technical support to customers via phone, email, and onsite. This role requires a high level of problem-solving and analytical abilities to resolve complex technical issues.

Key Responsibilities:
  • Resolve complex technical issues via phone, email, remote access, and onsite
  • Act as primary escalation point from tier 1 and tier 2 support technicians
  • Provide training to tier 1 and tier 2 support teams as needed
  • Advanced troubleshooting of server network issues including Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)
  • Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware
  • Advanced experience with Citrix Environments including XenApp, XenDesktop, and Netscaler products
  • Virtualization design, implementation, and support (VMware, Hyper-V, Citrix Xen)
  • Maintain and update documentation along with creation of technical procedures
'},{html: 'Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience)
  • Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE
  • 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment
  • Proven ability to resolve complex technical issues via phone, email, remote access, and onsite
'},'

This is a full-time position that requires strong organizational skills, attention to detail, excellent problem-solving and analytical abilities, and strong communication skills for direct client interaction and team collaboration.

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