Customer Experience Advocate

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

Job Title: Customer Experience Expert

About this role:

As a Customer Experience Expert, you will play a key role in delivering exceptional customer support to our e-commerce clients.

Responsibilities
  • Deliver best-in-class customer service by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage multiple customer conversations at a time
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops teams
  • Contribute to internal knowledge-sharing (documentation, training, etc.)
Requirements
  • Proven experience in customer support or a related field
  • Excellent communication and problem-solving skills
  • You love helping people and can think on your feet
  • Comfortable wearing many hats and juggling priorities
  • Ability to multitask, stay organized, and manage time effectively
  • Experience in e-commerce, SaaS, or analytics is a plus
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
Company Culture & Values

We value:

  • Putting customers first — being honest and transparent
  • Being helpful — supporting teammates, customers, and partners
  • Striving for excellence — committing to be world-class
  • Building and developing a diverse team
  • Having a perspective — speaking up when you disagree

This role offers a unique opportunity to work with a fast-growing company that values innovation and customer satisfaction.

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