
Technical Customer Experience Specialist
2 days ago
About Us
We are a global team united by our desire to connect diverse people with common values for bold impact.
Our vision is to deliver world-class client experiences while creating access to dignified, meaningful work in communities around the world.
Job DescriptionThis role is primarily responsible for providing technical support and guidance for our product.
The Technical Support Advocate's environment focuses on supporting customers, partners, and colleagues in a fast-paced setting.
A successful candidate maintains efficiency, professionalism, and understanding of our services and team needs to deliver top client satisfaction.
- Provide technical support via phone, email, and chat
- Respond promptly to inquiries in line with SLAs
- Diagnose and resolve technical issues efficiently
- Escalate complex issues appropriately
- Stay updated with evolving technologies and process changes
- Participate in training to enhance skills
- Share knowledge with the team and assist in onboarding new members
- Deeply understand our products and services
- Ensure customer satisfaction through prompt responses
- Support and collaborate with team members
- At least 3 years of technical support experience, supporting customers via email and chat
- Basic knowledge of web and mobile applications
- Experience with SaaS products
- A passion for creating exceptional customer experiences
- Ability to thrive in a dynamic environment
- Metrics-driven with high-volume interaction handling skills
- Strong conflict resolution and communication skills
- Creative problem-solving abilities
- Good judgment and empathy
- Proactive with minimal supervision
- Private Health Insurance
- Paid Time Off
- Training & Development
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