Expert Customer Care Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time ₱80,000 - ₱100,000
Customer Service Representative Job Description

This role involves delivering exceptional customer experiences through a range of interactions including phone calls, emails, and chats.

The successful candidate will be responsible for responding to customer inquiries in a professional and empathetic manner, resolving issues efficiently, and providing accurate information about our products and services.

This is an exciting opportunity for those who enjoy working in a fast-paced environment and are passionate about delivering outstanding customer service.

Key Responsibilities:
  • Respond to customer inquiries via various channels.
  • Provide solutions to customer complaints and concerns.
  • Document all customer interactions in the CRM system.
  • FOLLOW communication scripts and standard operating procedures.
  • Meet or exceed performance metrics.
Required Skills and Qualifications:
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Ability to multitask and manage time effectively.
  • Basic computer literacy and typing skills.
  • Previous customer service or call center experience is a plus.
Benefits:

We offer a competitive compensation package that includes benefits and incentives to support and reward our team members.

Some of the benefits we offer include:

  • HMO Coverage
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Employee shuttle services
  • Company retreats and off-site events
Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

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