
Expert Dispute Resolution Specialist
1 day ago
Expert Dispute Resolution Specialist
Role OverviewWe seek a meticulous Expert Dispute Resolution Specialist to oversee the entire dispute lifecycle, from initial investigation to resolution. This role involves ensuring timely and accurate case management while adhering to established Standard Operating Procedures (SOPs).
Responsibilities:- Manage disputes and chargebacks in accordance with PayPal policies.
- Effectively follow structured processes and meet deadlines.
- Collect and submit relevant evidence (tracking information, order details, screenshots, etc.).
- Verify customer data in Shopify and Gorgias systems.
- Maintain internal records and report on dispute outcomes.
- Identify trends and propose improvements.
- Proven experience in dispute resolution and chargeback management.
- Strong understanding of e-commerce operations and dropshipping models.
- Proficiency in Shopify and Gorgias platforms.
- Highly organized, detail-focused, and process-driven mindset.
- Excellent communication and accountability skills.
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