Expert Customer Care Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Opportunity

We are seeking enthusiastic individuals to support our customer service initiatives as Remote Customer Service Representatives. In this role, you will handle incoming inquiries, proactively reach out to customers, and promote products while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with iconic brands. If you're a natural problem solver who thrives on creating memorable experiences, we'd love to hear from you. Strong proficiency in English, both written and spoken, is required.

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

As a Remote Customer Service Representative, your key responsibilities will include:

  • Handling inbound and outbound calls professionally and efficiently.
  • Resolving customer issues on the first call through effective problem-solving.
  • Researching and retrieving information across systems to support customer needs.
  • Accurately documenting interactions and processing claims.
  • Guiding customers through options to find the best solutions.
  • Following scripts, policies, and procedures while using available resources.
  • Protecting customer privacy and handling sensitive information appropriately.
  • Escalating complex issues to the appropriate team members.
  • Staying current with training, updates, and program knowledge.
  • Maintaining consistent attendance and adhering to scheduling requirements.

The ideal candidate should possess excellent communication and problem-solving skills, as well as the ability to work independently and manage multiple tasks simultaneously. We offer competitive benefits and incentives to support and reward our team members.

Candidates must reside within 80km of our office and have a high-speed internet connection, an appropriate quiet work environment, and strong language proficiency in English. If you meet these qualifications and are looking for a challenging and rewarding role, we encourage you to apply.

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