Operations Management Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeProcess Full time ₱4,000,000 - ₱8,000,000

Job Title:

Process Operations Manager

Job Description:

The Process Operations Manager is responsible for overseeing the day-to-day management of business processes, including ensuring timely and accurate payment collection, collaborating with stakeholders, and coordinating with team members to secure payment of outstanding debts.

Responsibilities:

  • Oversee daily operations of business processes, utilizing defined procedures and case history to decide next steps on a client-by-client basis.
  • Collaborate with teams to investigate and resolve unallocated and unidentified payments; ensure proper allocation of receipts.
  • Manage pending accounts receivable balances and analyse/monitor client account status for past due amounts and prepare for bad debt reporting.
  • Ensure follow-ups and statements align with collections strategy and adherence to fundamental processes through review of reports and signoff requirements.
  • Handle escalations and exceptions daily, collaborating with other teams to ensure cross-team responsibilities (Validation, Cash Application).
  • Proactively support key initiatives and changes; collate data for reviews as required and complete ad-hoc tasks as directed by Manager.
  • Drive efficiency principles by developing resource plans and contingency plans, regular capacity review of the team to ensure even workload distribution and track hours monthly.

Qualifications:

  • Minimum bachelor's degree required, preferred background in an accounting or business role involving client interactions.
  • Excellent English communication skills for effective verbal/written communication with stakeholders.
  • Ability to learn new processes and systems and adapt to change, clear escalation procedures and effective communication to achieve results.
  • Ability to handle difficult conversations; assertive with mutually favorable resolutions, understanding of business principles.
  • Attention to detail to identify process gaps and suggest workable solutions, strong interpersonal and stakeholder management skills.
  • Ability to analyze and improve metrics and client service; ability to work under pressure; passion for delivering quality; strong team orientation.
  • Minimum 2 years of total work experience in a Team Leader/Manager role in a relevant industry, experience working in a matrix organization across different countries and regions.

Benefits:

WTW values diversity and is an Equal Opportunity Employer.

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