Senior Appointment Setting Quality Assurance Specialist

2 weeks ago

Angeles City, Central Luzon, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000
Job Title: Quality Assurance Specialist

The Quality Assurance Specialist will be responsible for monitoring calls, auditing CRM data, ensuring script compliance, and providing feedback to enhance appointment-setting performance. Key Responsibilities:

  • Monitor 50-80 calls daily from appointment setters to ensure correct script usage, lead qualification accuracy, and compliance with company standards.
  • Audit CRM entries across various platforms to ensure all appointment data is complete, accurate, and up to date.
  • Review and verify appointments booked via dialers to confirm they meet pre-defined qualification criteria before handover to sales.
  • Prepare weekly QA scorecards and highlight trends, recurring issues, and opportunities for training.
  • Provide targeted coaching sessions to appointment setters based on QA findings.
  • Collaborate with the operations team to update scripts, workflows, and lead-handling processes for better conversion rates.
  • Use MS Excel to maintain QA logs, performance dashboards, and compliance reports.
  • Escalaqt quality or compliance concerns to management promptly.
Requirements:
  • 2-3 years QA experience in appointment setting, outbound sales, or lead generation.
  • Proven ability to monitor high call volumes and assess quality effectively.
  • Proficiency with CRM tools and software.
  • Experience with diallers and other related technologies.
  • Strong command of MS Office Suite, especially Excel for tracking and reporting.
  • Excellent listening skills, attention to detail, and ability to deliver constructive feedback.
  • Experience creating QA scorecards and compliance checklists for appointment setting.
  • Familiarity with sales funnels and lead qualification processes.
  • Prior background in coaching or training telesales agents.
  • S self-motivated with strong organizational and time-management skills.

If you are a motivated professional seeking a challenging role in quality assurance, this position may be an excellent fit for you.

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